Refund Policy

We value transparency and fairness. Please read our refund policy carefully before making a purchase.

1. Digital Product Nature

All token packs sold through our platform are digital products that provide instant access to AI-powered content generation. Once the purchase is complete, the tokens are delivered and ready for use, making the transaction irreversible.

2. No Refunds

Due to the digital and consumable nature of the product, all sales are final and non-refundable. We do not offer partial or full refunds under any circumstances, including but not limited to:

• Accidental purchases
• Change of mind after purchase
• Unused or partially used token packs
• Compatibility issues with third-party platforms (e.g. Etsy)

3. Payment Disputes

If you have a problem with your payment or believe a fraudulent transaction has occurred, please contact us immediately. We are happy to investigate any issues related to billing or unauthorized charges. Please do not initiate a chargeback without first contacting us.

4. Contact Us

If you have any concerns about your order, reach out and we’ll do our best to help:

📧 hello@elistiq.com

Last updated: June 22, 2025